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Satisfaction Guarantee
Here at Lee’s Cellular and More, Inc our goal is to make sure that each customer is satisfied with the purchase they make.
You may terminate service for any reason within 15 days of activation. If you purchased equipment from us at a promotional price at the time of activation, you must return that equipment to avoid being assessed a $175 early termination fee from the service provider and the full retail price of the equipment from Lee’s Cellular and More, Inc. You will remain responsible for your activation fee unless you terminate service within 3 days of activation. You will also be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. A $35 restocking fee will apply if you exchange your device for a different model or color, or if you return your device and within three days purchase another one. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. Security deposits are refund by the service provider. The charges for any service used on the account before the service termination date may be applied against your security deposit.
Equipment Return / Service Termination
You may return or exchange your equipment for any reason within 15 days of purchase. All equipment must have less than 100 minutes of usage. All returns or exchanges have a $35 restocking fee. PDA/Smartphones have a $50 restocking fee. You may only exchange equipment once.
The original customer receipt must accompany all returns.
If you cancel your service after the 15–day period, but prior to the expiration of your minimum term, you will be responsible for the activation fee, equipment fee, all applicable usage fees, access charges, taxes, surcharges or other charges that accrued to your account through the termination date, including an early termination fee of up to $175.
At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service. If you return and we accept your merchandise within the 15–day return period, we will refund your merchandise's purchase price. If you return a phone without a UPC on the box, the amount of the refund will be reduced by the amount of any mail–in rebate that was available for the phone at the time of purchase. Purchases made by cash or check, credit card or gift card will be refunded by check, credit card or gift card, respectively.
If you received your merchandise through a "Buy One, Get One Free" or similar offer, both items must be returned in order to receive a refund. If you received a discount based on the purchase of an item, the return of that item will result in the forfeit of the discount, which may be deducted from any refund amount. For exchanges for the same merchandise make and model, only the item to be exchanged needs to be included.
Opened software purchased separately may be exchanged only for the exact same item and may not be returned for refund.
Before returning or exchanging any product that has data in its memory, please transfer all files you wish to retain to another file source. Once the product is returned, your files cannot be recovered.
Accessory Returns
No returns or exchanges are accepted on accessories.
This includes Batteries, Chargers, and Headsets.
Defective accessories will be replaced with the same item within the warranty period.
There is a limited warranty on holsters and belt clips.
There is no warranty on Snap-on covers, or Screen protectors.
Gift Card Returns
Gift Cards can be returned within 15 days of the date of purchase if accompanied by the original receipt.
Exchange New Merchandise
Within 15 days of purchase of new merchandise, you may exchange it one time. In order to make the exchange, return the merchandise (including phone, charger, battery, instructions, etc.) in its Original box. All merchandise must be in like–new condition. Please have your customer receipt available as proof of purchase. A $35 restocking fee will apply.
Shipping charges may apply to exchange merchandise sent to you by Lee’s Cellular and More, Inc.
If you purchased your merchandise from another retailer, online or over the phone, please contact the phone number on your customer receipt for additional details on completing your exchange.
If you purchased your merchandise from another retailer, the retailer's exchange policy applies.
Device Exchange Program
If you're having a problem with your device, just contact Verizon Wireless toll–free at 1.866.406.5154 from a landline phone. They will diagnose the issue with you right over the phone. If they cannot resolve the problem while you're on the line and the problem is caused by a manufacturing defect within the first year you own the device, they will send you a Certified Like–New Replacement (either a like unit or one of comparable quality) right to your door at no cost to you.
If you call them after the return and exchange period, the device you receive may be reconditioned equipment. Certified Like–New Replacements will carry the remaining warranty period from the original device, or 90 days, whichever is greater.
If the original one–year warranty period has expired and you are not enrolled in the Extended Warranty or Total Equipment Coverage programs, Verizon Wireless will assess a fee if you wish to replace a defective device due to electrical malfunction or manufacturer defect. You have 15 days from the date of activation of a new device to enroll in Extended Warranty or Total Equipment Coverage. The deductible fee for Certified Like–New Replacements after one year from original purchase is $50.
Devices subjected to neglect, misuse, liquid damage, unreasonable wear and tear and the like, are not eligible for any return or exchange program. This program does not cover devices on Prepaid Accounts or lost or stolen devices.
These policies do not limit or supersede any existing manufacturer's warranties. This program may be considered to be a "warranty" or "service contract" in certain states. In these states, please refer to the Extended Limited Warranty or Service Contract brochure for full details.
Prepaid Return Policy
There are no returns on prepaid equipment once package has been opened.
No refunds or return on replenishment cards after 15 days or if the coating has been scratched off.
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