Frequently Asked Questions
411 Connect®
  1. How do I reach 411 Connect Service?
  2. Do I need to sign up to use 411 Connect Service?
  3. What is the cost to use 411 Connect Service?
  4. What services are available when I dial 411 from my wireless phone?
  5. What Enhanced Services does 411 Connect offer?
  6. How many requests can be made on each call to 411 Connect?
  7. How many numbers can I get information on during one call?
  8. Will the 411 Connect service connect me to the requested number?
  9. Do I get charged if the call disconnects when the operator transfers my call?



  1. How do I reach 411 Connect Service?
    Press 411 and then SEND on your wireless phone.
    Back to top

  2. Do I need to sign up to use 411 Connect Service?
    No, simply press 411 on your wireless phone.
    Back to top

  3. What is the cost to use 411 Connect Service?
    You will be charged $1.49 plus airtime. Other charges will continue to apply in accordance with your Calling Plan.
    Back to top

  4. What services are available when I dial 411 from my wireless phone?
    You can receive a variety of information, including:
    • Local and National Directory Assistance - Request phone numbers around the corner or across the country.
    • Yellow Pages Category Search - Search by name or business type.
    • Movie Listings - Find out what's playing and where including theater names, show times, ratings and more.
    • Restaurant Listings - 411 Connect operators can assist you in finding nearby restaurants.
    • Professional Sports Scores - Keep up with your favorite team(s).
    • Local Events - Find information regarding local events for major metropolitan locations.
    • International Directory Assistance - You can receive U.S., Canadian, and Puerto Rican phone numbers.
    • Stock Quotes - 411 Connect operators will search by major exchanges' stock symbol and provide the most recent/current stock price (updated every 15-20 minutes).
    • Reverse Directory Search - 411 Connect operators will search for and provide the published name and address for up to 3 listings requested by telephone number.
    Back to top

  5. What Enhanced Services does 411 Connect offer?
    Restaurant listings, movie listings, category search, sports scores, weather information, reverse search, local events, horoscopes and stock quotes.
    Back to top

  6. How many requests can be made on each call to 411 Connect?
    During a single call, you may request three selections from the menu of services offered under 411 Connect.
    Back to top

  7. How many numbers can I get information on during one call?
    You can make up to three inquiries on each call.
    Back to top

  8. Will the 411 Connect service connect me to the requested number?
    Yes. In addition to providing you with the requested number, 411 Connect can complete the call.
    Back to top

  9. Do I get charged if the call disconnects when the operator transfers my call?
    Airtime charges for the call apply once the 411 Connect operator answers the call.
    Back to top