Frequently Asked Questions
BroadbandAccess
  1. What is BroadbandAccess Connect?
  2. How would having BBA Connect benefit me?
  3. How do I get BroadbandAccess Connect?
  4. How much does the BroadbandAccess Connect feature cost?
  5. How do I set up BroadbandAccess Connect?
  6. Do I need to upgrade my phone/device to be able to use BroadbandAccess Connect?



  1. What is BroadbandAccess Connect?
    BroadbandAccess Connect (BBAC) is a product offering from Verizon Wireless that allows you to use your device/handset as a modem if you subscribe to a qualifying data and/or calling plan. By using the adaptor cable that comes with the purchase of the appropriate mobile office kit, a connection can be made from your laptop computer to your BroadbandAccess Connect capable device. By linking your laptop to your BBAC enabled device, you can establish a broadband connection anywhere within our BroadbandAccess Rate and Coverage Area. When you are outside this area, your laptop will connect using NationalAccess anywhere within the National Enhanced Services Rate and Coverage Area. If you have a BlackBerry device, a Palm® Treotm 700p PDA, or Samsung i730 Smartphone, you also can roam on the Extended National Enhanced Services Rate and Coverage Area. By using BBAC, you can transfer files, securely access corporate email and applications * even data-intensive ones * and download short video clips, audio files and Web graphics. Having a true desktop-like experience while out of the office will help you stay as productive and efficient as ever.
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  2. How would having BBA Connect benefit me?
    BroadbandAccess Connect gives you cost effective wireless Web access. There's no additional PC Card to purchase and you can add BroadbandAccess Connect to your BlackBerry device, PDA, or Smartphone. With BroadbandAccess Connect you can:
    • Enjoy quick and easy access to email and the Internet
    • Get the benefits of BroadbandAccess with the flexibility and versatility of your mobile phone
    • Transfer files, access corporate applications, send and receive email attachments
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  3. How do I get BroadbandAccess Connect?
    In order to utilize BroadbandAccess Connect you must:
    1. Have a BroadbandAccess Connect capable wireless device.
    2. Subscribe to a qualifying Verizon Wireless data and/or calling plan.
    3. Subscribe to a BroadbandAccess Connect feature. To get BroadbandAccess Connect today contact a sales representative today.
    4. Obtain the appropriate USB adaptor for your device, by purchasing a Mobile Office Kit from any Lee's Cellular and More, or through this website. (Cable included in device package for certain devices)
    5. Finally, you need a copy of VZAccess Manager. This is included in the Mobile Office Kit or can be downloaded from www.vzam.net.

    Note: Although the installation of VZAccess Manager is not required for BlackBerry devices, it is recommended when using the devices as USB modems for BroadbandAccess Connect.

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  4. How much does the BroadbandAccess Connect feature cost?

    The cost of the BroadbandAccess Connect feature depends on the pricing plan that you currently subscribe to. To learn more about BroadbandAccess Connect pricing please ask a sales representative for pricing information.

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  5. How do I set up BroadbandAccess Connect?
    To set up your BroadbandAccess Connect, please follow the instructions that were included in your Mobile Office Kit. If you need additional assistance, please contact your sales representative.
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  6. Do I need to upgrade my phone/device to be able to use BroadbandAccess Connect?

    In most cases, you will not need to upgrade your phone/device to be able to use BroadbandAccess Connect. However, upgrades are required if you have older versions of the BlackBerry 7250 device, Samsung i730 Smartphone, LG VX 8100 handset, or the Motorola E815 handset. For the BlackBerry 7250, please visit ecommerce.php and for the Samsung i730, please visit www.ecommerce.php. You will need to bring your LG VX 8100 or Motorola E815 into a Verizon Wireless store in order to upgrade it.

    Note: You will only need to upgrade the LG VX 8100 if it does not have software version T81VZV04 or higher. The Motorola E815 only needs to be upgrade if it does not have software version 8720_01.1E.00 or higher.

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