Frequently Asked Questions
Call Forwarding
  1. Can I forward my calls to another number if I don't have my phone with me?
  2. Can I activate Call Forwarding while I am outside of the Verizon Wireless network?
  3. How can I cancel my Call Forwarding when I don't have my phone with me?
  4. Why are people getting a busy tone when calling me?
  5. How does billing work for Call Forwarding?



  1. Can I forward my calls to another number if I don't have my phone with me?
    Yes, please call Customer Service at 1.800.922.0204 for assistance.
    Back to top

  2. Can I activate Call Forwarding while I am outside of the Verizon Wireless network?
    Call Forwarding is not available if you are outside the Verizon Wireless network.
    Back to top

  3. How can I cancel my Call Forwarding when I don't have my phone with me?
    Please call Customer Service at 1.800.922.0204 for assistance.
    Back to top

  4. Why are people getting a busy tone when calling me?
    Be sure that the call was forwarded correctly using *72 + the forwarding phone number including the area code. Sometimes additional buttons are accidentally pressed while setting up call forwarding. If that happens, then the number is not recognized. Please note that calls CANNOT be forwarded to international numbers.
    Back to top

  5. How does billing work for Call Forwarding?
    Airtime charges apply to all forwarded calls in accordance with your Calling Plan, even if you forward your calls to a landline number. There is no monthly fee on most Verizon Wireless plans; however, a fee may apply on some retired plans. Long Distance is not charged on forwarded calls if you have a plan that includes Long Distance.
Back to top