Frequently Asked Questions
Chaperone
  1. What is Chaperonesm?
  2. What is Chaperonesm with Child Zonesm?
  3. What do I need to use Chaperone?
  4. Where do I go to get Chaperone?
  5. How do I register to login into Chaperone website?
  6. How do I login to Chaperone?
  7. I forgot my password. How can I retrieve it?
  8. How do I setup Chaperone website for service?
  9. How does Child Zone work?
  10. Where do I go to get the Chaperone Parent application for my handset?
  11. I already have a Chaperone-Capable mobile device, can I use it for Chaperone?
  12. Can anyone else track my child's phone? How secure is the service?
  13. How accurate is the service?
  14. How is it possible that the level of accuracy can differ (address, intersection, or city) when locating the child device multiple times, even though the location of the device has not changed?
  15. Are there any system requirements to use the service?
  16. Am I charged for the Chaperone Parent application that I download to my parent device?
  17. How do I program or change the speed dial numbers, enable/disable the 911 button, or change the language displayed on the LG Migo device?
  18. How long does it take to locate the Chaperone-Capable mobile device?
  19. What can cause a delay in receiving a Child Zone alert or no alert once my child has left a Child Zone?
  20. Does my child's device need to be powered on in order to locate it, set up a child zone, or program the speed dials on the device?
  21. Can a Child Zone be set up from a parent's device?
  22. Can the Chaperone service be used anywhere that Verizon Wireless offers coverage?
  23. Can a child device be located from more than one parent device?
  24. How can I check or change the Location Privacy Settings for the child device?



  1. What is Chaperonesm?
    Chaperonesm provides a convenient and valuable service to help you determine the location of your child's mobile phone from the Internet or from your mobile phone. When your children carry their Verizon Wireless phones with them while on the go, you can use the Chaperone Web Site or the Chaperone Parent Get It Now® application to view their location information. Your child's location information will be displayed as a nearby address and on a detailed map.
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  2. What is Chaperonesm with Child Zonesm?
    Chaperone with Child Zonesm  provides all of the benefits of Chaperone plus you can be notified when a child arrives near or leaves the vicinity of a particular location. TXT Messaging is required to receive Child Zone Alerts.
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  3. What do I need to use Chaperone?
    To use Chaperone, you'll need a family share account with at least one line of service with the Chaperone subscription and one line of service with a Chaperone-Capable mobile device with either the Chaperone or Chaperone with Child Zone subscription.
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  4. Where do I go to get Chaperone?
    You can visit Lee's Cellular and More store location to get Chaperone.
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  5. How do I register to login into Chaperone website?
    Currently, only Verizon Wireless customers are eligible to register. Your access can be used to login at the following Get It Now companion sites: VTEXT.com, PIX Place, Mobile Web 2.0, and Ringback Tones.

    1. Using your web browser, navigate to http://www.verizonwireless.com/chaperone.
    2. Locate and select Set Up & Manage.
    3. Enter your 10-digit mobile phone number. Use ONLY numbers. Do not enter dashes, symbols, or spaces.
    4. Click the SEND button. Your temporary password will be sent to your mobile handset as a text message.
    5. After you have received your temporary password, enter your mobile number and temporary password in the appropriate boxes. (Note: Passwords are case-sensitive.)

      If you incorrectly enter a temporary password you will receive the following message:
      ?Unsuccessful login attempt; you have <4,3,2,1> more attempts before your account will be temporarily locked out from new login attempts. Please check the mobile number and password and try again. Note that the password is case sensitive. If you have forgotten your password, click on Forgot Password link. A temporary password will be sent to your handset as a TXT Message.

      Note: After 5 failed login attempts your account will be temporarily locked for approximately 20 minutes. If you try to login within the 20-minute lockout period, you will receive the following message: Unsuccessful login attempt; you have been temporarily locked out from new login attempts. Please try again later.

    6. Enter your desired new password into the New Password field. You will need this password each time you login to Chaperone.
    7. Re-enter your new password in the Re-enter Password field to confirm spelling.
    8. Click Save to store your new password.
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  6. How do I login to Chaperone?
    1. From the Chaperone website click LOG IN.
    2. Enter your 10-digit mobile number (using ONLY numbers and NO dashes or spaces) and enter your password. (Note: Passwords are case-sensitive. You must type it exactly as you did when you registered.)
    3. Click LOG IN.
    4. If this is your initial login, you will be prompted with the Terms & Conditions page. You must read and accept the Terms & Conditions by selecting Accept and clicking OK.
    5. Optional: View the Chaperone Demo in a pop window.
    6. Activate your Chaperone-Capable mobile device using the ACTIVATE NOW button.
    7. You are now logged in and may use your new service.
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  7. I forgot my password. How can I retrieve it?
    1. From the Chaperone website click LOG IN.
    2. Locate and click on Forgot your password?
    3. Enter your 10-digit mobile number (using ONLY numbers and NO dashes or spaces).
    4. Click DONE.
    5. Click CLOSE.
    6. Your password will be sent to your handset as a text message.
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  8. How do I setup Chaperone website for service?
    For information on setting up Chaperone service, please refer to the Chaperone How to Use Guide.
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  9. How does Child Zone work?
    1. Location - Use a recent location of the Chaperone-Capable mobile device or type an address in the fields indicated.
    2. Boundary - Determine how far from an address you want the child device to be when a Child Zone alert is sent (i.e. ¼, ½ or 1 mile).
    3. Schedule - When alerts are sent (enter/exit)/ how long alerts remain active.
    4. Create - Sends the Child Zone alert /sets up the pre-determined parameter.
      Note: Chaperone is limited to 10 Child Zones per Chaperone-Capable mobile device.
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  10. Where do I go to get the Chaperone Parent application for my handset?
    1. Open the Get it Now browser by pressing the right navigation arrow [Get It Now arrow] on your handset.
    2. On the Get It Now menu, scroll down to #5. "Get Going" and press the center OK button.
    3. The option #1. Get New will automatically be highlighted. Press OK to select #1. Get New.
    4. Once you select the Get New option, you will see a Connecting screen, after which a list of applications will appear. Scroll down to either the "Travel & Guides or Featured App and press OK.
    5. Scroll down to "Chaperone Parent" and press OK, then select "Next" if you wish to download the application.
    6. To start using Backup Assistant, access the Get It Now menu by pressing the right navigation arrow on the handset and select 5. Get Going, The application will be accessible on this menu. Scroll down and highlight "Chaperone Parent" and press OK to start.
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  11. I already have a Chaperone-Capable mobile device, can I use it for Chaperone?
    If you currently have a Chaperone-Capable mobile device, you will need to visit a Verizon Wireless store to have your account setup. In addition, some devices require device software to be upgraded for use with Chaperone.
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  12. Can anyone else track my child's phone? How secure is the service?
    The account holder with access to account information and the primary parent device, will be able to access the account, view location information and set up Child Zones for alerts to be sent to other Verizon Wireless customers that they designate. The location information is only viewable through the Internet or through a Get It Now application on a handset and can only be accessed by entering your account information including your password. It is very important that you keep this information private and not disclose your account information and/or password to others.
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  13. How accurate is the service?
    The information provided by Verizon Wireless' location technology is generally capable of estimating locations within 50 to 150 meters in most cases but may be affected by terrain, satellite visibility or other conditions.
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  14. How is it possible that the level of accuracy can differ (address, intersection, or city) when locating the child device multiple times, even though the location of the device has not changed?
    Even though the child device has not changed locations, it is possible for the location results to differ when multiple searches are performed. For example, you may get back location results that display an address, intersection, or possibly just the city. The location information presented may differ due to many factors such as atmospheric, environmental and geographic conditions, satellite location or other factors associated with the use of satellites and satellite data, cell site location and information, or other network conditions.

    If you try to locate the device again, it should provide the same or a similar location to one of the earlier attempts. If you are unsure or concerned about your child's specific location, you should place a voice call directly to the device to contact your child.
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  15. Are there any system requirements to use the service?
    For website use, Internet Explorer browser versions 6.0 and higher as well as Safari and Firefox browsers are supported. For handset use, specific firmware is required on some devices.
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  16. Am I charged for the Chaperone Parent application that I download to my parent device?
    No, there is no charge for downloading the Chaperone Parent application.
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  17. How do I program or change the speed dial numbers, enable/disable the 911 button, or change the language displayed on the LG Migo device?
    For information on setting up Chaperone service, please refer to the Chaperone How to Use Guide.
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  18. How long does it take to locate the Chaperone-Capable mobile device?
    It typically takes 2 minutes to locate the Chaperone-Capable mobile, however, the duration may vary due to other factors.
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  19. What can cause a delay in receiving a Child Zone alert or no alert once my child has left a Child Zone?
    Location information presented could be delayed, inaccurate, interrupted or disrupted due to many factors such as atmospheric, environmental and geographic conditions, satellite location or other factors associated with use of satellites and satellite data, cell site location and information or other network conditions. Try to locate the device again, it should provide the same or similar location to one of the earlier attempts. If you are unsure about your child's location, you should place a call directly to the device to contact your child.
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  20. Does my child's device need to be powered on in order to locate it, set up a child zone, or program the speed dials on the device?
    Yes, your child's device must be powered on, must be within the Verizon Wireless National Enhanced Services Rate and Coverage Area and must be accessible to satellites or cell sites to perform these functions.
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  21. Can a Child Zone be set up from a parent's device?
    No.
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  22. Can the Chaperone service be used anywhere that Verizon Wireless offers coverage?
    No. The Chaperone service is limited to the National Enhanced Services Rate and Coverage Area.
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  23. Can a child device be located from more than one parent device?
    Yes, if an alternate handset has a Chaperone subscription and the Get It Now application, the alternate handset could locate the child device if the user has the requisite account information and the account password. It is very important that you keep this information private and not disclose your account information and/or password to others.
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  24. How can I check or change the Location Privacy Settings for the child device?

    Privacy settings are established and set as Always Ask default during the activation process. This means that the Chaperone-Capable mobile device will be prompted to accept or reject any location or Child Zone creation and/or cancellation request. After Chile Zone request is accepted, the Chaperone-Capable mobile device will receive a TXT Message each time its location is sent. Location Privacy Settings can also be changed to Always Allow, Always Ask, or Always Deny via the Chaperone website in the Profile section. An Always Allow setting means that the Chaperone-Capable mobile device will not be prompted to accept or reject the location or Child Zone creation and/or cancellation requests. The Chaperone-Capable mobile device will still receive a TXT message every time its location is sent as well as each time a Child Zone is created or cancelled.

    For more information, please refer to the Chaperone How to Use Guide.

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