Customer Survey
FAQ: Mobile Email
General Information
  1. What is Mobile Email?
  2. Which email services can I use on Mobile Email?
  3. How does it affect my email experience on the computer?
  4. Can I use more than one email account?
Installing Mobile Email
  1. How do I install Mobile Email on my phone?
  2. Where can I find Mobile Email on my phone?
  3. I’m being told to update my Mobile Email…what do I do now?
Using Mobile Email
  1. How do I start using Mobile Email?
  2. How do I know when I have a new email?
  3. Can I see, send, or forward attachments using Mobile Email?
  4. Are emails that I delete from my phone really deleted from my Inbox?
  5. How do I get my contacts’ email addresses to send an email?
  6. Are there spam filters?
  7. How do I use signatures?
  8. Can I organize by folder?
  9. Do all email accounts work in the same way?
Troubleshooting
  1. Why am I getting a "Failed Login" error?
General Information
  1. What is Mobile Email?
    Mobile Email lets you bring the email experience with you while you are on the go. You can access your Inbox, read emails, reply and forward, and delete emails just like you do on your computer. Mobile Email lets you know if you get new email. All of this is available in just a few clicks on your mobile phone.
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  2. Which email services can I use on Mobile Email?
    Mobile Email currently supports many third party email service providers such as Yahoo!® Mail, Windows Live Hotmail, AOL®, AIM, and Verizon.net accounts. You can configure your own POP3 and IMAP accounts as well.
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  3. How does it affect my email experience on the computer?
    You can be logged into your email account both on the phone and on the computer simultaneously. When you delete, read, or move emails using Mobile Email, the changes will be reflected when you sign in on your computer.
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  4. Can I use more than one email account?
    Yes. From the starting screen where the accounts are listed, select “Add Account”. Once you’ve entered your sign in details and signed in successfully, the account is added to your account list. You can select whether you want new message alerts for each of your accounts. To do this, sign into the account and go to “Settings”. Also, it is recommended to check the option to save your password in the sign in screen to avoid having to enter your password each time you want to use your email account.
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Installing Mobile Email
  1. How do I install Mobile Email on my phone?
    You can download Mobile Email under Get It Now®. Mobile Email is likely to be found under "Email Category". You can generally find the Email Category:
    1. Go to Tools on the Go.
    2. Select Get New App.
    3. Then, select Email.
    Note: In order to use Mobile Email, your device must be Get It Now enabled. Contact your company's representative for more information.
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  2. Where can I find Mobile Email on my phone?
    Look for Mobile Email under "Get It Now." Mobile Email should be found in the same category you downloaded it from. This may be different for different devices.
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  3. I’m being told to update my Mobile Email…what do I do now?
    Whenever a new version of Mobile Email is released, you are prompted to update your Mobile Email. This may enhance existing features, introduce new features, or add new email services. If your phone loses connection while updating, simply start Mobile Email again when you have signal; if the update had not been complete, it will ask you again. The application will exit to download the updates. When it’s done, go to Get It Now to start Mobile Email again.
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Using Mobile Email
  1. How do I start using Mobile Email?
    1. Start the Mobile Email application on your phone.
    2. From the idle screen, navigate to Messaging, and select Mobile Email.
    3. Select your email provider.
    4. In the sign-in screen, type in your user name and password. It is recommended to leave the “Remember password” checkbox checked (or check it if it is unchecked by default), so you don’t have to enter the password again next time around.
    5. Press the Sign In button. If the user name and password you’ve entered were correct and validated, you will see your inbox.
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  2. How do I know when I have a new email?
    Mobile Email will give you a new email alert you whenever you get new messages within a couple of minutes. When you get this alert, you can either dismiss it or open Mobile Email to check your Inbox.

    If you want to turn off the new message alerts:

    1. Go to Options.
    2. Select Settings.
    3. Then uncheck the New message alerts checkbox.
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  3. Can I see, send, or forward attachments using Mobile Email?
    If there is an attachment, you will see a small paperclip icon beside the email. You can see the file name but cannot open the attachment.

    You can, however, forward the attachments by:

    1. Selecting the email and going to Options.
    2. Choose Forward.
    3. On the bottom of the compose screen, you will see a message “Forwarded email attached.” This forwarded email will contain the attachment if the application’s size limit was not exceeded.
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  4. Are emails that I delete from my phone really deleted from my Inbox?
    Yes. Deleting an email from Mobile Email is the same as deleting it on your computer; typically, the deleted message will be moved to the Trash/Deleted folder.
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  5. How do I get my contacts’ email addresses to send an email?
    Email addresses that you’ve recently used from your phone are automatically stored in a list called Sent. Email addresses of people you’ve received emails from are also stored in a list called Received. It is also a good idea to save addresses to your phone to ensure that you have it next time you need it. For any mail you receive, use the "Save to Phone" option to save the address on your phone’s contact list. To insert an address to the To:, Cc:, or Bcc: field, press Look Up. You can then choose an address from the Sent list, the Received list or the Contacts list.
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  6. Are there spam filters?
    Mobile Email delivers the tops of your email account exactly as they are on your computer. If you have set the spam filters on, then they’ll stay active on your phone.
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  7. How do I use signatures?
    Signature is typically a short personal message including your name that gets added at the bottom of each email you send. You can set the signature and check or uncheck the “Signature” checkbox in “Settings”. If you have it checked, the signature you define in Settings will show up inside the Body box in the compose screen.
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  8. Can I organize by folder?
    Yes, you can organize your emails into folders as you would on your computer.

    To do this:

    1. Go to Options.
    2. Then select Move.
    3. Check all the messages you would like to move and then select a folder to move them to. These messages will disappear from the original folder and appear in the destination folder.
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  9. Do all email accounts work in the same way?
    No, if you are using a POP or IMAP account (e.g. Verizon.net or something defined using the "Other" category), depending on the service and your settings, the service may have some limitations. For example, your emails may be downloaded and removed from the server, deletions may be permanent, alerts may not be available, and your folders may not be available.
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Troubleshooting
  1. Why am I getting a "Failed Login" error?
    If you get this error, check that you’ve entered your user ID and password correctly in the Sign In screen. In many cases passwords are case sensitive so it is important to use the correct capitalization.
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