Frequently Asked Questions
Premium Text Messaging / Premium Content
  1. How can I check my balance from my phone?
  2. Can I check my Family SharePlan's minute usage?
  3. How frequently is the information regarding minutes of use updated?
  4. When does #MIN start over?
  5. What are all of the ways to check my data usage?
  6. What types of data are included when I dial #DATA



  1. How can I check my balance from my phone?
    #BAL (# 225)+SEND
    #MIN (# 646)+SEND
    #PMT (# 768)+SEND
    #DATA (# 3282)+SEND Back to top

  2. Can I check my Family SharePlan's minute usage?
    Yes. You have the option to listen to the total Family SharePlan minute usage after hearing your individual usage. A second free text message will be sent to your handset with the minute usage for your Family SharePlan.
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  3. How frequently is the information regarding minutes of use updated?
    #MIN is an estimate of the minutes used since your last statement date. The estimate is typically updated within the last 24 hours. This estimate may not include usage outside your local calling area.
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  4. When does #MIN start over?
    Your minutes start over at midnight of the last day of your billing period. To identify your billing period:
    1. Login to My Account.
    2. Select "My Bill".
    3. Look under the "Statement Summary" section to find the beginning and ending date of your billing period.
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  5. What are all of the ways to check my data usage?
    You can dial #DATA + SEND from your handset (airtime free) or login to My Account.
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  6. What types of data are included when I dial #DATA
    Data usage includes domestic and international text messages, kilobyte usage, IN Text messages, IN Pix/Flix messages and Other Pix/Flix messages. Please note you will not receive information regarding minutes of use information.
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