Frequently Asked Questions
Ringback Tones
  1. What are Ringback Tones?
  2. How do I purchase a Ringback Tone?
  3. How do I set a Ringback Tone for a friend?
  4. Can I use the normal ringing tone during work hours, but use a fun Ringback Tone after-hours?
  5. What kinds of Ringback Tones are available?
  6. How do I pay for a Ringback Tone?
  7. Can I get a text message whenever new Ringback Tones are released?
  8. How much do Ringback Tones cost?
  9. How many Ringback Tones can I purchase?
  10. What is a Jukebox?
  11. Can I designate unique Ringback Tones for specific callers?
  12. Can I designate unique Ringback Tones for a group of callers?
  13. Can I designate unique Ringback Tones for a given Day of the Week?
  14. Can I specify that unique callers receive the default Ringback Tone?
  15. What is the priority order for the following profile settings: Caller ID, Group ID, Time of Day, and Default Ringtone?
  16. How do I manage my Ringback Tones?
  17. How long can I keep a Ringback Tone?
  18. How often can I change my Ringback Tone?
  19. Is there a limit to how many people can hear my Ringback Tone?
  20. Why can't I preview a Ringback Tone from my phone?
  21. How can I be alerted when new Ringtones are available from my favorite artists?
  22. What is the difference between a Ringtone and a Ringback Tone?
  23. Can I preview the Ringback Tones free of charge?
  24. Why do some of my Ringback tones appear in red in "My Ringback Tones"?
  25. How can I extend my Ringback Tone that is about to expire?
  26. What is a Caller Greeting?
  27. What are Ringback Tones recalls?
  28. How can I remove the Ringback Tone Feature
  29. What is the URL for the VZW Ringback Tones website?
  30. How can Mac users preview Ringback Tones?
General Information
  1. What are Ringback Tones?
    Ringback Tones is a new personalization service, which replaces the standard ringtone for your friends and family to enjoy. Choose a song for your callers to hear before you pick up a call. Use the language of music to express yourself before you answer a call and say a word.
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  2. How do I purchase a Ringback Tone?
    Ringback Tones may be purchased through the Internet, and through text messages to the Ringback Tone shortcode (728), use "RBT", "LIST", or the 3-digit song code in the message.*

    *Not Available in ALL Markets Check the Service Availability tab on the Ringback Tones Website.
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  3. How do I set a Ringback Tone for a friend?
    Go to the My Settings tab on the Ringback Tones website, and assign any of your purchased Ringback Tones to your callers - up to 25 Caller ID assignments.
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  4. Can I use the normal ringing tone during work hours, but use a fun Ringback Tone after-hours?
    Yes, the Time Of Day functionality can be used to specify a unique Ringback Tone to be played during a specific time period. The default Ringback Tone will be played during all other times. You can also choose a fun Ringback Tone as your default Ringback Tone.
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  5. What kinds of Ringback Tones are available?

    Currently, Ringback Tones are offered for the following Music genres: Rap/Hip Hop, Pop, Rock, R&B, Alternative, Metal, Classic Rock, Soundtracks & Themes, Country, Voice Tones, Dance, Electronic, Folk, 60's, 70's, 80's, Oldies, Blues, Jazz, Inspirational, World, Latin, Holiday, Sports, TV/Movies, VH1, Comedy Central.

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  6. How do I pay for a Ringback Tone?
    The Ringback Tone will appear on your Verizon Wireless bill once you have signed up for the service and purchased a specific Ringback Tone.
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  7. Can I get a text message whenever new Ringback Tones are released?
    Yes, you can set up alerts through the website to be notified whenever your favorite artist releases a new Ringback Tone.
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  8. How much do Ringback Tones cost?
    The service subscription is $0.99 per month, plus $1.99 per Ringback Tone per year.
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  9. How many Ringback Tones can I purchase?
    You can purchase up to 100 Ringback Tones per account. To purchase more than 100 Ringback Tones, you must delete an existing Ringback Tone.
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  10. What is a Jukebox?
    Jukebox is a Ringback Tones feature that allows callers to hear different Ringback Tones played at random each time they call. There is no additional charge for use of the Jukebox. You can create up to 5 jukeboxes per mobile phone number. To create a Jukebox, access My Ringback Tones tab to create a Jukebox and assign up to 15 Ringback Tones to the Jukebox. You can then access My Settings tab to assign the Jukebox to your default Ringback Tones, Caller IDs, Gropu IDs, Time of Day, or Day of the Week selections.
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  11. Can I designate unique Ringback Tones for specific callers?
    Yes, you can go to My Settings and specify a unique Ringback Tone for specific individuals.
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  12. Can I designate unique Ringback Tones for a group of callers?
    Yes, go to My Settings and specify a unique Ringback Tone for specific groups. You can create Groups by assigning individuals to specific Groups of your choice. For example, you can select a group called "work" which contains phone numbers of all your co-workers. You can assign a specific Ringback Tone to that group. So, every time someone from that group calls you, they will hear the designated Ringback Tone for the "work" group.
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  13. Can I designate unique Ringback Tones for a given Day of the Week?
    Yes, go to My Settings and click on Add My Day of Week. Specify the Day of the Week and assign a corresponding Ringback Tone or Jukebox. Callers that call you on the specified day will hear the designated Ringback Tone or Jukebox.
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  14. Can I specify that unique callers receive the default Ringback Tone?
    Yes, go to My Settings and specify "Verizon Wireless default Ringback Tone" as the unique sound for specific individuals.
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  15. What is the priority order for the following profile settings: Caller ID, Group ID, Time of Day, and Default Ringtone?
    The My Settings options are listed in the order of priority. Caller ID is the highest priority and the Default Ringback Tone is the lowest priority. If the calling party does not appear in the Caller ID, the Group ID will be used. If the calling party does not appear in the Caller ID or Group ID, the Time of Day will be used, and so on. If the Time of Day does not apply and the calling party does not match the Caller ID or Group ID, the default Ringback Tone will be played.
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  16. How do I manage my Ringback Tones?
    You can manage your Ringback Tones by accessing My Settings tab on the website.
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  17. How long can I keep a Ringback Tone?
    The Ringback Tone will expire in 12 months.
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  18. How often can I change my Ringback Tone?
    You can change your Ringback Tones as often as you like. New Ringback Tones can be purchased at any time through the web, over the phone by dialing #728 or via TXT message shortcodes (728).
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  19. Is there a limit to how many people can hear my Ringback Tone?
    Ringback Tones can be set to all callers so that all callers will hear a specific Ringback Tone. However, assignments are limited to 75 Caller ID assignments, 25 to individuals, and 5 groups of 10 IDS.
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  20. Why can't I preview a Ringback Tone from my phone?

    You can preview Ringback Tones from your phone by dialing #728 which will allow you to preview, purchase and change settings for Ringback Tones.

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  21. How can I be alerted when new Ringtones are available from my favorite artists?
    Access My Alerts tab on the website. To receive TXT alerts, select a list of artists to be alerted when their songs become available.
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  22. What is the difference between a Ringtone and a Ringback Tone?
    Ringtones are downloaded to a user's phone. With Ringtones, the customer hears a chosen song instead of a standard ring through the handset when receiving calls. With Ringback Tones, the customer chooses a song for the caller to hear instead of a standard ring, before the customer answers the phone.
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  23. Can I preview the Ringback Tones free of charge?
    Yes. You can preview Ringback Tones on the Ringback Tone website free of charge.
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  24. Why do some of my Ringback tones appear in red in "My Ringback Tones"?
    Ringback Tones will begin to appear in red under "My Ringback Tones" 14 days prior to that Ringback Tone's expiration date. The exact expiration date will also be displayed.
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  25. How can I extend my Ringback Tone that is about to expire?
    Go to My Ringback Tones tab on the website. Click on the red artist, title or expire date to extend the expiration date. It can only be extended within 14 days of expiration.
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  26. What is a Caller Greeting?

    The Caller Greeting is a short message callers hear before the Ringback Tone is played. As part of your subscription to Ringback Tones, callers will hear the Caller Greeting prior to the Ringback Tone being played. The Caller Greeting will help introduce Ringback Tones to your callers. You can add or delete the Caller Greeting at any time during your subscription by accessing My Settings.

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  27. What are Ringback Tones recalls?
    On rare occasions, Verizon Wireless will need to remove and recall top that has been previously purchased and distributed for use by subscribers. When a Ringback Tone is recalled, that tone will be removed from your account and replaced with the standard ringtone. You can change the standard ringtone and manage your tones through your account by accessing My Settings. Additionally, a $1.99 credit will be applied to your account for each recalled Ringback Tone previously purchased.
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  28. How can I remove the Ringback Tone Feature

    Ringback Tones can be deleted by contacting Customer Care. Please dial *611 from your mobile phone or (800) 922-0204 from a landline. Ringback Tones can also be deleted at a Verizon Wireless Retail Store.

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  29. What is the URL for the VZW Ringback Tones website?
    The URL for the Ringback Tone website is www.verizonwireless.com/ringbacktones.
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  30. How can Mac users preview Ringback Tones?
    Mac users will need to download Windows Media Player for Mac. If you use Mac OS X, access Microsoft's  website. 
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