Frequently Asked Questions
Roadside Assistance
  1. What is Roadside Assistance?
  2. Is there a charge for this service?
  3. What services are provided?
  4. What do I need to have with me on the road to use Roadside Assistance?
  5. If I have more than one phone on my account, do I need to subscribe to Roadside Assistance for each one?
  6. What if someone else is driving my car and needs Roadside Assistance?
  7. If I sign up for Roadside Assistance, how soon does it start?
  8. Is there a limit to how many times I can use this service at no charge?
  9. Do I have to agree to a contract for this service?
  10. How many vehicles does Roadside Assistance cover?
  11. How do I sign up for Roadside Assistance?
  12. What is the procedure to follow if I need Roadside Assistance?
  13. Can I cancel at any time?
  14. Does the Worry Free Guaranteesm apply to Roadside Assistance?
  15. Is there any "fine print" regarding Roadside Assistance?



  1. What is Roadside Assistance?
    Roadside Assistance is a service that provides you with emergency roadside services anywhere in the continental United States and Canada, 24 hours a day, 7 days a week. So if you have a dead battery, a flat tire, or you've locked yourself out of your car, simply call Roadside Assistance and a representative will help you.
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  2. Is there a charge for this service?
    Yes, there is a low monthly charge of $3.00. A promotion is currently available for new subscribers of this service in most areas in which you receive the first month free.
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  3. What services are provided?
    Battery Boost
    If your vehicle will not start, a battery boost will be provided at no charge in an attempt to start the vehicle.

    Tire Service
    If your vehicle's tire is flat, we will send a service provider to replace the flat at no extra charge. If the vehicle's spare tire is inflated and serviceable, it will be installed to replace a flat tire.

    Fuel Delivery
    If your vehicle runs out of gas, a free limited supply of fuel will be delivered so you can reach the nearest open service station.

    Lockout Service
    If the keys are lost or locked inside the vehicle, we will make arrangements for a locksmith service and cover up to $50 in charges.

    Extricating/Winching
    A service provider will free your vehicle when it can be safely reached from a normally traveled or established road or thoroughfare. You will be notified of any charges exceeding $100, and will be responsible for paying charges in excess of $100 directly to the service provider.

    Towing
    If your vehicle suffers a mechanical failure or collision, it will be towed to the service provider's location or up to ten miles in any direction:

    When a vehicle cannot be driven after attempting any of the above-listed services, it will be towed to the service provider's facility rendering the service, or a maximum of ten driving miles in any direction from the point of disablement, at no additional charge. The service provider may provide additional towing mileage at your request and expense and following the service provider's disclosure of the applicable rates. Unless prohibited or limited by local or state regulation, you shall pay for the additional towing mileage charges at the time the service is rendered, as directed by the service provider.
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  4. What do I need to have with me on the road to use Roadside Assistance?
    Roadside Assistance is specifically associated with the wireless phone number to which it is assigned. Roadside Assistance service cannot be provided unless this phone is programmed with the participating wireless phone number and is at the site where assistance is needed.
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  5. If I have more than one phone on my account, do I need to subscribe to Roadside Assistance for each one?
    The service follows the phone, so anyone with the covered phone can access Roadside Assistance, but in order to ensure that easy, accessible help will be there if something should happen while driving, it is recommended that you obtain this service on all your lines.
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  6. What if someone else is driving my car and needs Roadside Assistance?
    If the person is an authorized user of your wireless service and has the wireless phone at the assistance location, the service provider will provide the Roadside Assistance service. The service follows the phone, not any one individual or vehicle.
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  7. If I sign up for Roadside Assistance, how soon does it start?
    Your coverage becomes effective two days following your enrollment into the program.
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  8. Is there a limit to how many times I can use this service at no charge?
    Yes. You are limited to 4 service calls per rolling calendar year per wireless number. Low commercial rates can be arranged for service after the 4th service call, or for services not covered.
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  9. Do I have to agree to a contract for this service?
    No, a contract is not necessary to sign up for Roadside Assistance.
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  10. How many vehicles does Roadside Assistance cover?
    Roadside Assistance is specific to your wireless number, so service will be provided for any vehicle you are driving or riding in, as long as the wireless phone is present at the scene when services are rendered. You may call from any phone for Roadside Assistance service, but your own wireless phone must be present at time of service.

    Roadside Assistance does not cover RVs, boats, trailers and/or vehicles with more than two axles and/or more than four wheels, any vehicle designed or modified for commercial or heavy-duty use (e.g., limousines, emergency vehicles) or vehicles exceeding 10,000 lbs. gross vehicle weight.
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  11. How do I sign up for Roadside Assistance?
    Dial (515)292-5300 from your wireless phone or contact us or come in to Lee's Cellular and More and let a one of our representatives help you.
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  12. What is the procedure to follow if I need Roadside Assistance?
    Follow these steps to obtain help:

    1. Call the Roadside Assistance number located on the membership wallet card or dial *611 from your wireless phone to access customer service and request the number
    2. The service provider will prepare a request for service dispatch. You will need to provide the following information:
      - Your name
      - Your wireless phone number
      - Vehicle type and license plate number
      - Your location: the nearest major street/crossroad intersection
      - The type of service you are requesting
    3. The service provider will provide you with the expected arrival time for assistance.
    4. If the cost of the service exceeds the amount covered by Roadside Assistance, you will need to pay the service provider at the time the services are rendered.
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  13. Can I cancel at any time?
    Yes. Roadside Assistance may be canceled at any time. Contact your sales representative to cancel this service from your wireless number.
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  14. Does the Worry Free Guaranteesm apply to Roadside Assistance?
    Yes. The Worry Free Guarantee is our customer commitment that solidifies how Verizon Wireless does business nationwide. The Worry Free Guarantee is multifaceted but the core of the message is that customers who choose Verizon Wireless are getting a commitment that we will stand behind the products and equipment we sell.
    • You'll enjoy Americas best, most reliable network.
    • You have the option to change to any qualifying price plan or airtime promotion at any time.
    • If you ever have a problem, it becomes our problem the first time you call.
    • You'll get a free phone every two years with New Every Twosm.
    • Your satisfaction is guaranteed on any equipment you purchase from us.
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  15. Is there any "fine print" regarding Roadside Assistance?
    Service may be limited by local traffic rules and regulations. Roadside Assistance from Verizon Wireless may not be available in all areas.

    The Roadside Assistance program cannot ensure safety. If there are safety concerns, the program subscriber should contact 911.
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