Frequently Asked Questions
VCast Music
About V CAST Music
  1. What is V CAST Music?
  2. What is required to use V CAST Music?
  3. What topis available from Verizon Wireless V CAST Music?
  4. What does it mean when a song or album title is followed by the word "EXPLICIT"?
  5. What can I do to block access to music labeled "EXPLICIT"?
  6. How much do songs on V CAST Music cost?
Using Your V CAST Music phone
(Note: the steps for accessing some music functions may vary slightly by phone model.)
  1. How do I access V CAST Music on my phone?
  2. How do I listen to music on my phone?
  3. How do I purchase V CAST Music from my phone?
  4. Where can I use V CAST Music?
  5. Can I use V CAST Music where there is no coverage, such as in a tunnel?
  6. Can I receive a call while I'm playing music on my phone?
  7. Where can I store music if the memory on my phone is full?
  8. If I delete a song that I purchased from my V CAST Music phone, how do I retrieve the song later?
  9. Do I use voice minutes when I access the V CAST Music store to manage alerts, browse, preview, purchase, and download music?
  10. How long does it take to download music?
  11. Can I play my MP3 songs on a V CAST Music phone?
  12. Can I make a playlist from my phone?
  13. Can I search for music on my phone and external memory card?
  14. I have purchased and downloaded a song to my phone from the V CAST Music mobile catalog and saved it to my memory card. Can I take that memory card and play it on another phone?
  15. How do I move songs from the phone internal memory to or from the memory card?
  16. From my phone, I purchased a song, but I lost my connection or lost battery power while I was downloading the file, how do I finish the download?
  17. I'd like to play music on my phone while I'm on an airline flight. Is there some way I can use the music player but shut off the phone's ability to make and receive calls?
  18. What is Standalone Mode and when should I use it?
  19. Can I get V CAST Music on any VZW phone?
  20. Can I play music I already own on my V CAST Music phone?
  21. Do any V CAST Music phones play MP3 files without converting them?
  22. How can I identify which V CAST Music version is on my phone?
  23. How do I control the volume of songs on my phone?
  24. How many songs can my V CAST Music phone hold?
  25. What kind of accessories can I buy for my V CAST Music phone?
  26. If I get a new phone, can I play the music that I purchased on my old phone from V CAST Music on my new phone?
About using your PC with V CAST Music
  1. Does V CAST Music work with PCs using the Windows Vista operating system?
  2. What is V CAST Music Essentials Manager?
  3. How can I easily keep track of my V CAST Music purchases?
  4. Do the songs I downloaded to my phone appear on my online store purchase list?
  5. Can I download songs to my external memory card using a USB card Reader?
  6. Will I need to rename my song titles before I send them to my handset?
  7. Can I transfer Playlists from my PC to my Phone?
  8. How do I login to the V CAST Music Online Store from my PC?
  9. I have registered for a Get It Now® service such as Vtext, PixPlace or the Get It Now website; do I need to register and create a new password on the V CAST Music online store that I access from my PC?
  10. I don't have a password for any Get It Now® services, how do I register at the V CAST Music store?
  11. How can I retrieve my password to access the V CAST Music Store from my PC?
  12. How do I purchase music from my computer?
  13. How long does it take to download a song I’ve purchased from the V CAST Music Store on my PC?
  14. How can I transfer purchased music from my PC to my V CAST Music phone.
  15. How do I convert my MP3 files to be playable on my V CAST Music phone?
  16. Are iPod® and iTunes® music files compatible with my V CAST Music-capable phone?
  17. Where can I find what songs I've purchased through V CAST Music?
  18. Can I buy an entire album through V CAST Music?
  19. If I delete a song from my PC, can I get it back?
  20. Can I play ripped songs on my phone?
About Alerts
  1. What kinds of Alerts are available and how do I set them up?
MP3 on LG VX8100 or Samsung SCH-a950 phones that did not have V CAST Music installed
  1. I have an older LG VX8100 or Samsung SCH-a950 that does not have V CAST Music on it. Do I need to buy a new phone to get V CAST Music?
  2. What will happen to the MP3 player on my LG VX8100 or Samsung SCH-a950 phone if I upgrade to V CAST Music?
  3. Do I have to upgrade to V CAST Music to continue listening to my MP3 songs? (This applies to LG VX8100 and Samsung SCH-a950 phones purchased prior to 1/16/06) which did not have V CAST Music installed)
  4. If I upgrade, am I going to lose any MP3 songs I have stored on my memory card? (This applies to phones purchased prior to 1/16/06) which did not have V CAST Music installed
  5. If I upgrade, am I going to lose any MP3 songs I have stored on my phone? (This applies to phones purchased prior to 1/16/06) which did not have V CAST Music installed
  6. How about any MP3 songs I have stored on my computer? (This applies to phones purchased prior to 1/16/06)
  7. If the upgrade will not result in loss of any MP3 songs stored on my memory card or computer, will the upgrade have any impact on my ability to listen to those songs on my LG VX8100 or Samsung SCH-a950 which did not have V CAST Music installed?



About V CAST Music
  1. What is V CAST Music?
    V CAST Music is the name for the Verizon Wireless mobile music service available through Get It Now®.  Transform your wireless phone into a portable music player by syncing music you already own from your PC and/or expanding your collection by purchasing new songs or albums from the Verizon Wireless music catalog via your phone or a PC.  Take both your calls and music with you whenever you want, wherever you go.
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  2. What is required to use V CAST Music?
    To listen to music on your phone:
    A Verizon Wireless V CAST Music capable phone is needed.  Check with your sales representative for the latest V CAST Music capable phones.  You must be within the V CAST Coverage Area to manage alerts, browse, preview, purchase and download music to your phone. Without a V CAST VPak subscription, these activities will use airtime that will be deducted from your voice calling plan's monthly anytime minute allowance or charged at the applicable per-minute rate.
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  3. What topis available from Verizon Wireless V CAST Music?
    There are over 1,600,000 selections available in the V CAST Music store with more being added all the time.  The 25 genres of selections are: 
     
    Alternative, Blues, Children, Classical, Comedy, Country, Dance, Easy Listening, Electronica, Folk, Holiday, Inspirational, Jazz, Latin, New Age, Oldies, Other, Pop, R&B/Soul, Rap/Hip-Hop, Rock, Soundtrack, Spoken, Vocal, World.
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  4. What does it mean when a song or album title is followed by the word "EXPLICIT"?
    The "EXPLICIT" label is used by many record companies to notify consumers and retailers that certain albums and songs may contain strong language or depictions of violence, sex or substance abuse. V CAST Music top labeled by record companies as "EXPLICIT" is also labeled as such in the V CAST Music store. Please note that not all record companies use this label and not all songs or albums with potentially offensive lyrics have warning labels. Parental discretion is advised when previewing or purchasing toplabeled as "EXPLICIT."
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  5. What can I do to block access to music labeled "EXPLICIT"?
    There is currently no way to block access only to music labeled  "EXPLICIT," but you may block access to the entire V CAST Music catalog at any time by calling Customer Care at 800-922-0204 (or *611 from your Verizon Wireless phone) and requesting that a V CAST Music block be put on your account. This will prevent access to the V CAST Music catalog from the handset and the PC. Account holders with multiple lines associated with their accounts (e.g. on a FamilyShare plan) may choose to block all lines or only specified lines on their accounts. Once added, the block may be removed only at the request of the account holder.
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  6. How much do songs on V CAST Music cost?
    The price for each song you select to purchase is presented on your phone's screen before you purchase. You'll receive two copies of the song when purchased from your phone: a Windows Media Audio Pro Plus format at 64Kbps stereo is sent to your phone, and a Windows Media Audio 9 format at 160Kbps stereo is sent to your account in the V CAST Music online store for downloading to your PC. You may also purchase songs and albums from your PC via the V CAST Music online store. Individual song prices are posted on the store.  Albums are only available for sale from the PC and vary in price.
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Using Your V CAST Music phone
(Note: the steps for accessing some music functions may vary slightly by phone model.)
  1. How do I access V CAST Music on my phone?
    On your V CAST Music-capable phone, go to the Get It Now® menu and  select the Get Tunes & Tones (or Music & Tones) category. Then select "Get V CAST Music" to launch the music store.
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  2. How do I listen to music on my phone?
    Select Get Tunes & Tones, select Manage Music, select from Genres, Artists, Albums, Songs and then select the song. Or select a playlist from Playlists or select Play All or Shuffle. On some phones, the category “Manage Music” doesn’t appear. You can access your music from “My Music”.
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  3. How do I purchase V CAST Music from my phone?
    From the V CAST Music menu, find the song(s) you want.
    Note: You can preview a song by selecting the song and then selecting Preview.
    1. Then select the specific song and select BUY. 
      Note: You are charged when you select Buy. You can purchase the same music multiple times. Currently, there is NO message provided to advise you if you have already purchased a song.
    2. At the "Confirm Purchase" screen, review the items and price and then select BUY. 
    3. You'll receive a confirmation of your purchase and that the music is ready for download.
    4. A message indicating that you can "download now" will also appear.
    5. Select OK to save the music to your phone.  (Note: If you select Later, the purchased topwill be available at a later time by selecting Download from the V CAST Music main menu.)
    6. Select the Storage Location, either the Phone Memory or Memory Card (if one is present.)
    7. The V CAST Music store will also send a copy of the music file to your V CAST Music store account for you to download to your computer.
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  4. Where can I use V CAST Music?
    Certain features of the service require you to be in the V CAST coverage area; some features are not dependent the V CAST coverage area you are in.

    Features that require V CAST coverage

    • Accessing the mobile catalog
    • Browsing the catalog
    • Previewing, purchasing and downloading music
    • Setting, deleting and opening alerts

    Features that are not dependent on any particular coverage area

    • Managing and playing music that is synced or downloaded
    • Creating and managing playlists
    • Receiving alerts
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  5. Can I use V CAST Music where there is no coverage, such as in a tunnel?
    You can play and manage music that you have already downloaded or synced to your phone. However, if there is no signal available, your phone will keep trying to find a signal which may impact the music player function. To eliminate this issue, you can activate the Standalone (or Airplane) mode which turns off the phone's radio.  Note: Standalone Mode is also required if you wish to play music on your phone while aboard an airplane.
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  6. Can I receive a call while I'm playing music on my phone?
    Yes. The playback is interrupted and you will receive a prompt to either answer or ignore the call. The playback will resume from where it stopped when you complete or ignore the call.
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  7. Where can I store music if the memory on my phone is full?
    Music can also be stored to a compatible external memory card.  External memory cards should only be used for storage.  External memory cards are available from Verizon Wireless.
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  8. If I delete a song that I purchased from my V CAST Music phone, how do I retrieve the song later?
    Whenever you purchase a song directly from your V CAST Music phone, you also receive a second, higher quality copy of the song sent to your account on the V CAST Music Online Store.  Please download this song file to your music library and re-sync the song to your V CAST Music phone using a compatible USB cable.
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  9. Do I use voice minutes when I access the V CAST Music store to manage alerts, browse, preview, purchase, and download music?
    Yes, unless you subscribe to a V CAST V-Pak plan. The minutes you use when browsing, previewing, purchasing and downloading in the V CAST Music store are applied to your monthly airtime allowance. (Note – No airtime is deducted from your airtime allowance for these V CAST Music activities if you have the V-Cast V-Pak feature activated on your account). If you exceed your allowance minutes while browsing and downloading, you will be charged the same rate as voice minutes over your airtime allowance. You do not use voice minutes when you play music on your phone that you've previously downloaded or transferred from your PC.
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  10. How long does it take to download music?
    Most songs take approximately one minute to download. Download times will vary based on the size of the file.
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  11. Can I play my MP3 songs on a V CAST Music phone?
    Yes. Newer V CAST Music phones, such as the Chocolate by LG and the MOTOKRZR K1m, which have V CAST Music Version 01.02.000 or higher do play unprotected MP3 files directly. You can load music to these phones by either syncing or by “sideloading” to the MY_MUSIC folder on the memory card. (To format the memory card, turn on your phone, insert the card into the phone and then remove it. Save your music to the MY_MUSIC folder.) Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must be synced in order to be played on the phone.

    Our V CAST Music phones with previous versions of the software can only play songs in the WMA format.  However, using Music Essentials Manager or Windows Media Player 10 (or higher) and the appropriate USB cable and software, you can sync your MP3 files to the V CAST Music phone.  During the sync process, MP3 files will be automatically converted to the WMA format that you can then play on the V CAST Music phone.  The original MP3 files on your PC will remain in the MP3 format.
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  12. Can I make a playlist from my phone?

    Yes, to create a playlist on your phone:

    1. Go to the Get It Now menu, select Get Tunes & Tones, (or Music & Tones), select Manage Music and select Playlists. (On some phones, the category Manage Music doesn’t appear. You can access playlists from My Music.)
    2. Press Options.
    3. Scroll down and select Create playlist.
    4. Give it a name and press OK.
    5. You can now add songs by browsing through your library of music.
    6. When a song is selected, press Options, select Add to playlist, select the playlist and press Add.
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  13. Can I search for music on my phone and external memory card?
    Yes. To search for music on your phone:
    1. Go to the Get It Now menu.
    2. Select Get Tunes & Tones. (or Music & Tones).
    3. Select Manage Music (or My Music).
    4. Select Search and enter song or album title, artist name or genre.
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  14. I have purchased and downloaded a song to my phone from the V CAST Music mobile catalog and saved it to my memory card. Can I take that memory card and play it on another phone?
    No. The license for V CAST Music files purchased and downloaded directly to the phone resides on the phone that it was loaded to. Therefore, the song will not play on another phone.
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  15. How do I move songs from the phone internal memory to or from the memory card?
    You can move songs between your phone's internal memory and a memory card in either of two ways.
    1. From Manage Music:
      • Go to the Get It Now menu, select Get Tunes & Tones, (or Music & Tones), select Manage Music and select Songs
      • Select a song
      • Press Options
      • Select Move song
        • If the song is on the phone's internal memory, the display will show "Move song to memory card/phone memory?"
        • If the song is on the memory card, the display will show "Move song to phone memory?"
      • Select Yes.

    2. From My Music:
      • Go to the Get It Now menu, select Get Tunes & Tones, (or Music & Tones), select My Music and select Songs
      • Select a song
      • Press Options
      • Select Move
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  16. From my phone, I purchased a song, but I lost my connection or lost battery power while I was downloading the file, how do I finish the download?
    Until the file is successfully downloaded to your phone, the file will remain available by selecting Get Tunes and Tones (or Music & Tones), /Get V CAST Music/Download and selecting the song and downloading.
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  17. I'd like to play music on my phone while I'm on an airline flight. Is there some way I can use the music player but shut off the phone's ability to make and receive calls?
    Yes, to set your phone so that you can use your phone as a music player, select "System", select "Standalone Mode", select "On". To turn the phone's radio function back on, select Standalone Mode Off. (Note – Some models display “Airplane Mode” instead of “Standalone”)
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  18. What is Standalone Mode and when should I use it?
    "Standalone Mode" is when the phone's radio function is turned off, which means that you can not make or receive calls. However, the music player still operates. (Note – Some models display “Airplane Mode” instead of “stand alone”)

    Note: incoming calls will go to voice mail. Standalone Mode is useful in airplanes or other situations where the phone's radio should be off while allowing the user to play music. Additionally, in areas where there is no signal available, the phone may keep trying to find a signal, which may impact the music player function. Activating the Standalone Mode eliminates this issue.
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  19. Can I get V CAST Music on any VZW phone?
    Currently V CAST Music is available on select Verizon Wireless phones, but not all. Contact a sales representative for more information.
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  20. Can I play music I already own on my V CAST Music phone?
    Music in WMA and MP3 format can be synced to your phone from Music Essentials Manager or Windows Media Player 10 using the appropriate USB cable and drivers. Note: the MP3 files will be converted to the WMA format, , if necessary. Newer V CAST Music phones, such as the Chocolate by LG and the MOTOKRZR K1m, which have V CAST Music Version 01.02.000 or higher do play unprotected MP3 files directly. You can load music to these phones by either syncing or by “sideloading” to the MY_MUSIC folder on the memory card. (To format the memory card, turn on your phone, insert the card into the phone and then remove it. Save your music to the MY_MUSIC folder.) Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must sync in order to be played on the phone.
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  21. Do any V CAST Music phones play MP3 files without converting them?
    Yes. Newer V CAST Music phones, such as the Chocolate by LG and the MOTOKRZR K1m, which have V CAST Music Version 01.02.00 or higher do play unprotected MP3 files directly. You can load music to these phones by either syncing or by “sideloading” to the MY_MUSIC folder on the memory card. (To format the memory card, turn on your phone, insert the card into the phone and then remove it. Save your music to the MY_MUSIC folder.) Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must sync in order to be played on the phone.
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  22. How can I identify which V CAST Music version is on my phone?
    Go to the V CAST Music home page (select Get It Now, Select Get Tunes & Tones (or Music & Tones), select Get V CAST Music), then select Help. Then scroll the bottom of the Help screen to the section titled About V CAST Music. The version number is listed there. Versions marked 01.02.000 or higher support the direct playback of unprotected MP3 files.
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  23. How do I control the volume of songs on my phone?
    Use the volume controls on your phone or headset if it is so equipped.
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  24. How many songs can my V CAST Music phone hold?
    The number of songs that can be stored in your V CAST Music phone depends on the size of the memory (both internal and on the memory card), what, if any, other applications are using that memory and the size of the individual song files.
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  25. What kind of accessories can I buy for my V CAST Music phone?
    In addition to the Music Essentials Kit and memory cards, you will find that stereo headsets, pouches, speakers and more are available.
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  26. If I get a new phone, can I play the music that I purchased on my old phone from V CAST Music on my new phone?

    No. The license for a purchased V CAST Music file is downloaded directly and resides on the phone it was originally loaded onto. Therefore, the song will not play on another phone. However, when you purchase music from the phone you are provided 2 files:

    1. One file that is downloaded to the phone.
    2. One file that is available to you on V CAST Music Online Store.
      • This file is a version for playing on your PC and serves as a back up to your phone's music database and can be downloaded to your PC and then synchronized to your phone.

    To access the online store requires Windows XP and V CAST Music Essentials Manager or Windows Media Player version 10 or higher. Once the songs have been downloaded to your computer, you can use the Music Essentials Kit for your phone (requires a separate purchase) to sync music to your phone. Music purchased from V CAST Music is protected and therefore cannot be transferred from phone to phone via a memory card.

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About using your PC with V CAST Music
  1. Does V CAST Music work with PCs using the Windows Vista operating system?
    Currently, you can access the V CAST Music online store through Windows Media Player 11 on a PC with the Windows Vista operating system and browse, search, purchase, and download music. you can also play songs, rip from and burn songs to CDs. However, until the manufacturer of your handset provides new Vista-certified software drivers to be available in the near future. When the drivers are available they will be posted for free download on the Music Essentials Manager download site.  Further, the Music Essentials Manager application associated with V CAST Music is not currently supported by Windows Vista. Music Essentials Manager works on PCs using Windows XP but will be supported on Vista machines in the near future. The update will be posted on the Music Essentials Manager download site.
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  2. What is V CAST Music Essentials Manager?
    The Music Essentials Manager for V CAST Music is a simple, easy to use PC application. Operating on Windows XP and Windows Media Player 10 or higher, it enables single click access to the V CAST Music Online Store and quick management of your music files. Music Essentials Manager is available as a free downloaded application by going to verizonwireless.com/musicessentialsmanager. You must have the Windows XP operating system on your computer and Windows Media Player 10 or higher. (Note: Windows Media Player 10 will be loaded to your computer as part of the Music Essentials Manager download, if necessary.)
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  3. How can I easily keep track of my V CAST Music purchases?
    Open Music Essentials Manager or Windows Media Player 10 (or higher) and select V CAST Music. Log in, go to My Purchases. The purchase page lists every purchase (downloaded or not) you have made.  Next to each purchase is an indication of whether the song has been downloaded or not.  Downloaded songs can be found in the Music on My PC tab of Music Essentials Manager or the Library tab within Windows Media Player.
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  4. Do the songs I downloaded to my phone appear on my online store purchase list?
    The purchase page lists every purchase (downloaded or not) you have made.  An icon appears with each purchase that has not yet been downloaded.  Downloaded songs can be found in the Music on My PC tab of Music Essentials Manager or the Library tab within Windows Media Player.
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  5. Can I download songs to my external memory card using a USB card Reader?
    Licensed music must be synchronized to your phone or its external memory card using the appropriate USB cable and software in order to be playable on your phone.  Licensed music transferred to the phone directly via a memory card will not play on your phone.

    Unprotected music may be transferred using Windows Explorer if it is in WMA format. V CAST Music phones with Version 01.02.000 or higher software such as the Chocolate by LG can also accept unprotected MP3 files. The file must be saved to the MY_MUSIC folder on the memory card to be played. Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must be transferred using the sync function in order to be played on the phone.
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  6. Will I need to rename my song titles before I send them to my handset?
    No.
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  7. Can I transfer Playlists from my PC to my Phone?
    Not at this time.  You can sync the individual songs and then create a playlist on your phone.
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  8. How do I login to the V CAST Music Online Store from my PC?
    Using an active Internet connection and a PC loaded with the Windows XP operating system and Music Essentials Manager and click on the V CAST Get Music tab. If you are usingWindows Media Player 10 (or higher), open Windows Media Player and click on V CAST Music (found in the "online store" list).   On your first visit, you will be presented with terms and conditions regarding your use of the service. After you have read and accepted these terms and conditions, you will reach the home page of the V CAST Music Online Store.  Then, simply enter your 10-digit mobile number (using ONLY numbers and NO dashes or spaces) and enter your password.

    NOTE: Passwords are case sensitive. You must type it exactly as you when you registered.  Then select Login.  If you don't have a password, please see the following two questions.
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  9. I have registered for a Get It Now® service such as Vtext, PixPlace or the Get It Now website; do I need to register and create a new password on the V CAST Music online store that I access from my PC?
    No. Your 10-digit mobile number and Vtext , PixPlace or Get It Now website password can be used to login to the site.
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  10. I don't have a password for any Get It Now® services, how do I register at the V CAST Music store?

     Select the Register link in to the V CAST Music online store home page website.

    • Enter your 10-digit mobile phone number. Use ONLY numbers. Do not enter dashes, symbols, or spaces.
    • Click Send. Your temporary password will immediately be sent to your mobile phone as a TXT message.
    • After you have received your temporary password, enter it into the Temporary Password box. NOTE: Passwords are case-sensitive.
    • Create a new password:
      • Enter your desired new password into the New Password box. (Or you have the option to select “Save my Login & Password”. By doing so, each time you log in to the “on line store”, you can simply hit “login” and your login and password are automatically recalled) You will need this password each time you log back into the site.
      • Re-enter your new password in the Re-enter Password box to confirm spelling.
      • Click Save.
    • You'll be taken to Confirmation page. Click OK.
    • You'll be at the V CAST Music Store home page. Just log in and enjoy.
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  11. How can I retrieve my password to access the V CAST Music Store from my PC?
    Click the Forgot Your Password link on the Log in page of the V CAST Music homepage.  Then enter your 10-digit mobile number (using ONLY numbers and NO dashes or spaces). Click the Send button and your password will be sent to your phone as a text message.
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  12. How do I purchase music from my computer?
    1. Open Music Essentials Manager or Windows Media Player 10 (and higher).
    2. In Music Essentials Manager, Click on the V CAST Get Music tab. (In Windows Media Player, click on V CAST Music)
    3. Sign In using your existing Get It Now password.  If you have already created created a password on vtext.com or Pix Place, this same password can be used to log into the online store.
    4. Browse and select the song(s) or the album you would like to purchase by checking the box directly to the left of the song or album. Note: You can preview a song by clicking on the "headset" icon in the Preview column.
    5. Select BUY.
    6. You'll be asked to confirm your purchase.
    7. Select Purchase.
    8. You'll receive a message the topcan now be downloaded.
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  13. How long does it take to download a song I’ve purchased from the V CAST Music Store on my PC?
    The time it takes to download a file from the V CAST Music online Store is dependent on your internet connection speed.
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  14. How can I transfer purchased music from my PC to my V CAST Music phone.

    Music must be transferred ("synced") using the USB cable and software compatible with your V CAST Music phone.  Note: compatible USB cables are available from Verizon Wireless.

    Also, On V CAST Music phones with Version 01.02.000 or higher software such as the Chocolate by LG, you can “sideload” unprotected MP3 files to the MY_MUSIC folder of your memory card. Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must be transferred using the sync function in order to be played on the phone.

    To sync music using Music Essentials Manager:

    1. Use the USB cable compatible with your phone to connect your phone to your PC.
    2. Then open Music Essentials Manager and select the Music on my Phone tab.
    3. On your phone, go to the Get It Now menu, select Get Tunes & Tones (or Music & Tones) and then select Sync Music.
    4. In Music Essentials Manager, select songs you want to sync and drag them to the Sync List box.
    5. In Music Essentials Manager, select either the phone’s internal memory or removable storage card.
    6. Select Sync Now In Music Essentials Manager
    7. When complete, on your phone, exit Sync Music and disconnect the cable from your phone.

    To sync music in Windows Media Player :

    1. Use the USB cable compatible with your phone to connect your phone to your PC.
    2. Then open Windows Media Player 10 and select the Sync tab.
    3. On your phone, go to the Get It Now menu, select Get Tunes & Tones (or Music & Tones) and then select Sync Music.
    4. In Windows Media Player 10 (or higher), select Edit Playlist and select songs you want to sync and press OK. In Windows Media Player 11, select songs you want to sync and drag to the Sync List (“drag items here”)
    5. Select to sync to either the phone's removable storage card or internal memory.
    6. Select Start Sync in Windows Media Player 10
    7. When complete, on your phone, exit Sync Music and disconnect the cable from your phone.

    To side load unprotected music using a memory card:

    1. Format memory card: turn on your phone, insert the card into the phone and then remove it.
    2. Copy music files to the MY_MUSIC folder on the card.

    Note: only unprotected music files (including MP3) can be played after being sideloaded. Protected music files must sync in order to be played on the phone.

    Note: For questions about Windows Media Player, please check the Windows Media Player Guide or Help.

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  15. How do I convert my MP3 files to be playable on my V CAST Music phone?
    Using Music Essentials Manager or Windows Media Player 10 (or higher) and the appropriate USB cable and software drivers, you can sync your MP3 files to the V CAST Music phone.  During the sync process, MP3 files will automatically be transcoded, if necessary, to the WMA format that you can play on your V CAST Music phone.  The original MP3 files on your PC will remain in the MP3 format. If you have MP3 files on a phone memory card, simply save them to your PC and then convert them as above.

    On V CAST Music phones with Version 01.02.000 or higher software such as the Chocolate by LG, you can “sideload” unprotected MP3 files to the MY_MUSIC folder of your memory card. (To format the memory card, turn on your phone, insert the card into the phone and then remove it. Save your music to the MY_MUSIC folder.) Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must sync in order to be played on the phone.
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  16. Are iPod® and iTunes® music files compatible with my V CAST Music-capable phone?
    No.
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  17. Where can I find what songs I've purchased through V CAST Music?
    The PC version of a song you've purchased from your V CAST phone is available in your account in the V CAST Music online store accessible through Music Essentials Manager or Windows Media Player 10 or higher. Go to the V CAST Music store, log in and select "My Purchases". The songs you have purchased are listed. Downloads can be retrieved by selecting the song and selecting "Download."
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  18. Can I buy an entire album through V CAST Music?
    Albums and individual songs can be purchased from the V CAST Music online store accessible through Music Essentials Manager or Windows Media Player 10 or higher. At this time, album purchases can not be made from the phone.
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  19. If I delete a song from my PC, can I get it back?
    Songs deleted from the PC will be unavailable. We recommend that all songs should be backed up by burning them to CD.
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  20. Can I play ripped songs on my phone?
    Unprotected music you rip from your own CDs in WMA format can be played on your phone. If the music was ripped in MP3 format, it will be converted to WMA format, if necessary, when synced to the phone using the appropriate USB cable and drivers. When ripping, please ensure that you set the protection properly.

    On V CAST Music phones with Version 01.02.000 or higher software such as the Chocolate by LG, you can “sideload” unprotected MP3 files to the MY_MUSIC folder of your memory card. (To format the memory card, turn on your phone, insert the card into the phone and then remove it. Save your music to the MY_MUSIC folder.) Note: only unprotected MP3 files can be played after being sideloaded. Protected MP3 files must be transferred using the sync function in order to be played on the phone.
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About Alerts
  1. What kinds of Alerts are available and how do I set them up?

    You can set up to 10 alerts for information on new releases from your favorite artists. Alerts can be managed in the V CAST Music Store from either your phone or your computer.  Alerts will be generated whenever there is a clear reference to an artist. Note: Standard text messaging fees apply according to your price plan.

    To create alerts on your phone:

    1. Go to the Get It Now menu
    2. Select Get Tunes & Tones (or Music & Tones). 
    3. Select Get V CAST Music.
    4. Find an artist that you are interested in. 
    5. Select Options
    6. Select "Set artist alert".
    7. Press “OK” to confirm your alert request

    To create alerts on your PC:

    1. Open Music Essentials Manager or Windows Media™ Player 10 (or higher).
    2. In Music Essentials Manager, Click on the “Get V CAST Music” tab. (In Windows Media Player, click on V CAST Music)
    3. Sign In using your existing Get It Now password.
    4. Select My Alerts under My Profile ? Welcome to V CAST Music.
    5. Type in the artist of interest within Find Artist and press Go.
    6. When the artist appears, click Add.
    7. The terms for alerts appear.
    8. Accept the terms by pressing OK and the alert is added to the list.

     

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MP3 on LG VX8100 or Samsung SCH-a950 phones that did not have V CAST Music installed
  1. I have an older LG VX8100 or Samsung SCH-a950 that does not have V CAST Music on it. Do I need to buy a new phone to get V CAST Music?
    No. Please visit any Cellular Sales Store that provides technical support for a free upgrade software. Call ahead to see if your local Verizon Wireless Store provides this service.
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  2. What will happen to the MP3 player on my LG VX8100 or Samsung SCH-a950 phone if I upgrade to V CAST Music?
    Phones Purchased Prior to 1/16/06 that do not have V CAST Music installed: The native MP3 player on your phone will be removed and the V CAST Music application will be installed on your phone. This means that you will no longer be able to play songs in MP3 format, as the MP3 player will have been removed.  Please see below for step-by-step instructions on how to convert your MP3 songs to WMA format for playback on your new V CAST Music phone.

    Phones Purchased on or after 1/16/06: Your new LG VX8100 or Samsung SCH-a950 will already have the V CAST Music application installed. These phones do not have native MP3 playback capability.  Please see below for step-by-step instructions on how to convert your MP3 songs to WMA format for playback on your new V CAST Music phone.
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  3. Do I have to upgrade to V CAST Music to continue listening to my MP3 songs? (This applies to LG VX8100 and Samsung SCH-a950 phones purchased prior to 1/16/06) which did not have V CAST Music installed)
    No. You are not required to upgrade to VCAST Music. The native MP3 player that came with your phone will remain accessible, however, you will not be able to purchase and download songs using your phone from the V CAST Music Store unless you upgrade.
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  4. If I upgrade, am I going to lose any MP3 songs I have stored on my memory card? (This applies to phones purchased prior to 1/16/06) which did not have V CAST Music installed
    No. You will not lose any MP3 songs stored on your memory card if you upgrade.  Upgrading your phone will not impact what you have saved on your memory card, but you will no longer be able to play those songs in MP3 format on your phone, as the MP3 player on the phone will have been removed.  Please see below for step-by-step instructions on how to convert your MP3 songs to WMA format for playback on your new V CAST Music phone.
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  5. If I upgrade, am I going to lose any MP3 songs I have stored on my phone? (This applies to phones purchased prior to 1/16/06) which did not have V CAST Music installed
    No. If you were using the MP3 functionality on your LG VX8100 or Samsung SCH-a950, those MP3 songs would have been stored only on your memory card. Those songs will not be lost if you upgrade your phone. Upgrading your phone does not impact what you have saved on your memory card, but you will no longer be able to play those songs in MP3 format on your phone, as the MP3 player on the phone will have been removed.  Please see below for step-by-step instructions on how to convert your MP3 songs to WMA format for playback on your new V CAST Music phone.
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  6. How about any MP3 songs I have stored on my computer? (This applies to phones purchased prior to 1/16/06)
    No. Upgrading your phone will not impact what you have saved on your computer.
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  7. If the upgrade will not result in loss of any MP3 songs stored on my memory card or computer, will the upgrade have any impact on my ability to listen to those songs on my LG VX8100 or Samsung SCH-a950 which did not have V CAST Music installed?

    The native MP3 player on your phone will be replaced with the V CAST Music application if you upgrade. This means that you will not be able to listen to MP3 songs using the phone after an upgrade unless the songs are converted to Windows Media Audio (WMA) formatted files that can be played using the V CAST Music application.  MP3 songs will automatically be converted by Music Essentials Manager or Windows Media Player 10 (or higher) to WMA format when syncing them from your computer to your V CAST Music phone. 

    Songs must be transferred ("synced") using a compatible USB cable and software compatible with your V CAST Music phone.
    Note: compatible USB cables and software are available from Verizon Wireless and can be purchased as part of the Music Essentials Kit.

    1. Open Windows Media Player 10.  Windows Media Player 10 is only supported on the Windows XP operating system.
    2. Connect the USB cable to your computer and phone.
      Note: Please install the phone's USB drivers before connecting the USB cable to your computer.
    3. On your phone menu, go to Get Tunes & Tones within Get It Now and select Sync Music. Wait to receive the confirmation Connected on your phone's screen.
    4. To begin creating your sync list, drag the song file from the left panel (your computer song library) to the right panel. You can sync songs that are in the following format: WMA, MP3 or WAV. This includes songs purchased from the V CAST Music Store.
    5. When you have completed building your sync list, select Start sync in Windows Media Player 10.
      Note: Your V CAST Music phone plays songs only in the WMA format. If your sync list includes songs in other formats, such as MP3 or WAV, Windows Media Player 10 automatically converts the copy to be transferred to your phone to WMA format during sync. The file on your computer will remain in its original format.
    6. When the sync is complete, press END on your phone's keypad and disconnect the phone from the USB cable.

    To sync music using Music Essentials Manager:

    1. Use the USB cable compatible with your phone to connect your phone to your PC.
    2. Then open Music Essentials Manager and select the Music on my Phone tab.
    3. On your phone, go to the Get It Now menu, select Get Tunes & Tones and then select Sync Music.
    4. In Music Essentials Manager, select songs you want to sync and drag them to the Sync List box.
    5. In Music Essentials Manager, select either the phone’s internal memory or removable storage card.
    6. Select Sync Now In Music Essentials Manager
    7. When complete, on your phone, exit Sync Music and disconnect the cable from your phone.

    To sync music in Windows Media Player :

    1. Use the USB cable compatible with your phone to connect your phone to your PC.
    2. Then open Windows Media Player 10 (or higher) and select the Sync tab.
    3. On your phone, go to the Get It Now menu, select Get Tunes & Tones and then select Sync Music.
    4. In Windows Media Player 10 select Edit Playlist and select songs you want to sync and press OK. In Windows Media Player 11, select songs you want to sync and drag to the Sync List (“drag items here”)
    5. Select to sync to either the phone’s removable storage card or internal memory.
    6. Select Start Sync in Windows Media Player.
    7. When complete, on your phone, exit Sync Music and disconnect the cable from your phone.
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