Frequently Asked Questions
Voicemail
Setting Up From Your Wireless Handset
  1. How do I set up my Voice Mail?
Message Retrieval
  1. How do I access my Voice Mail to retrieve messages?
  2. How do retrieve my Voice Mail messages if I am not using my wireless phone?
  3. Why isn't my Voice Mail message indicator working?
  4. How can I access my Voice Mail while outside of the service area?
Password Reset
  1. If I forget my Voice Mail password, how can I get it reset?
Time Saving Tips
  1. When I call another Verizon Wireless subscriber and get their Voice Mail, is there a way that I can skip right to the beep to leave my message faster?
  2. Any other Time Saving Tips?
Voice Mail Archival
  1. Can I have a permanent copy made of a Voice Mail message?
  2. How much does it cost to have a message copied?
Enhanced Voice Mail
  1. What is the difference between Basic and Enhanced Voice Mail?
  2. How many messages will Enhanced Voice Mail hold?
  3. How do I sign up for Enhanced Voice Mail?



Setting Up From Your Wireless Handset
  1. How do I set up my Voice Mail?
    To set up your Voice Mail, press *VM (*86), then SEND. Follow the set-up tutorial, which will walk you through selecting a password, and recording both a voice signature and greeting for your Voice Mailbox. Please note: If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

    Note: Voice Mail may not be available in some areas. Voice Mailboxes not set up within 45 days will be cancelled. Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above. IN Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail.
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Message Retrieval
  1. How do I access my Voice Mail to retrieve messages?
    To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

    Prepay customers: To access your Voice Mail, press *VM (*86), then SEND. Follow the prompts to enter your password and retrieve your messages. Airtime usage applies for Voice Mail setup and retrieval in most areas. If you press *VM (*86) and hear your own or a system greeting, press the # key to interrupt the greeting and follow the prompts to enter your password and retrieve your messages.

    Note: Airtime and other charges will be incurred when using Voice Mail from your wireless phone. IN Calling minutes do not apply to Voice Mail retrievals; you will be charged to maintain your connection to Voice Mail. Verizon Wireless is not liable for missed messages, or deletions of messages from your Voice Mailbox, even if you have saved them.
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  2. How do retrieve my Voice Mail messages if I am not using my wireless phone?
    To retrieve your Voice Mail messages from another phone, dial your mobile phone number (if your phone is turned on, don't answer it when it rings). When you hear your Voice Mail message (or the system message) begin to play, press # to interrupt it and follow the prompts to enter your password and retrieve your messages.
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  3. Why isn't my Voice Mail message indicator working?
    Your message indicator will not work if you are outside of the Verizon Wireless all-digital (1x) network, or if your message indicator is turned off:

    To access your Voice Mailbox outside the Verizon Wireless network or from any touchtone phone:
    1. Dial your 10-digit wireless number
    2. Press # to interrupt your greeting
    3. Enter your password, then press #

    To verify that your Voice Mail message indicator is On:
    1. Access your Voice Mail
    2. From the Main Menu, Press option 4 for Personal Options
    3. Press 1 for Message Waiting Indicator On/Off
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  4. How can I access my Voice Mail while outside of the service area?
    To access your Voice Mailbox outside the Verizon Wireless network or from any touchtone phone:
    1. Dial your 10-digit wireless number
    2. Press # to interrupt your greeting
    3. Enter your password, then press #
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Password Reset
  1. If I forget my Voice Mail password, how can I get it reset?
    To reset your Voice Mail password:
    • From your wireless handset: press *611, then SEND (airtime free) or call 1.800.922.0204 (toll free) from any phone to reach the easy-to-use automated customer service menu. Select option 2 to reset your Voice Mail password, and then press 1 when prompted for the password reset menu. You will be asked to enter your 5-digit billing zip code. Follow the prompts for security verification and resetting the password.
    Prepay customers Voice Mail reset:
    From your wireless handset: press *611, then SEND (airtime free) to reach one of our service centers, or call 1.866.837.3387 from any phone to reach Prepay Customer Service.

    Note: Your Verizon Wireless Voice Mailbox is not password protected until you create a password by following the steps listed above.
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Time Saving Tips
  1. When I call another Verizon Wireless subscriber and get their Voice Mail, is there a way that I can skip right to the beep to leave my message faster?
    Yes, there is a way to skip right to the beep to leave your message faster. When you call most Verizon Wireless subscribers, press the * key when you hear their message begin to play, and then leave your message.
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  2. Any other Time Saving Tips?
    Yes. See the Time Saving Tips Chart below.

    While Listening to a Message, Press:

    1 - Rewind
    1-1 Rewind to beginning of message
    2 - Pause
    3 - Fast Forward
    3-3 Fast Forward to end of message
    4 - Slower
    5 - Envelope Info (date/time message was sent)
    6 - Faster
    7 - Delete Message
    9 - Save Message
    * - Cancel/Exit
    0 - Help
    # - Finish/Skip

    After Listening to a Message, Press:

    6 - Forward**
    7 - Delete
    8 - Reply**
    9 - Save
    0 - Help

    **Forward/Reply only works with other Verizon Wireless Voice Mail subscribers in your own area.
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Voice Mail Archival
  1. Can I have a permanent copy made of a Voice Mail message?
    Yes, permanent coies of your Voice Mail messages can be made in many ways but you can have CBW Productions, Inc. make a copy for you at a minimal fee. Go to www.cbwproductions.com/vwclientsorder.html and click on "Verizon Wireless Customers." This is not a Verizon Wireless service and before any Voice Mail Messages can be copied, you must register with CBW. 

    If you do not have Internet access, you can contact CBW directly and place a phone order Monday through Thursday between 9am - 5pm EST at 1-800-770-8046 or 1-877-244-3222.

    Please note: In order to have a copy of your message(s) made, you will be asked to provide CBW Productions, Inc. with your mobile phone number and Voice Mail password so they can access your mailbox. The message(s) you wish to have copied must still be present in your Voice Mailbox. If a message has already been deleted, it cannot be retrieved or copied. Your Voice Mail messages cannot be enhanced, therefore any copies will be exactly what you hear in your mailbox; if the message that was left for you is garbled, the copy of the message will be as well. This archival service is not available for SMS (text) messages.
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  2. How much does it cost to have a message copied?

    Messages Saved as MP3 Files and Delivered via E-mail*

    Cost = $5 per message

    *Due to firewall restrictions, etc., there is a limit of 10 messages per mobile phone number per month for MP3 delivery. Orders will be processed within 5 business days from the time that the order is placed.

    Messages Saved to CD or Cassette

    Number of Messages
    Cost
    1-3
    $20.00
    4-6
    $30.00
    7-10
    $40.00
    11-21
    $55.00
    22 Messages and up
    Contact CBW Productions, Inc. for a price quote


    Additional Information:
    (i) All prices listed above include CD or cassette tape and shipping. FedEx or Priority Mail is available upon request and requires additional shipping charges.
    (ii) There is a 40 message archival limit per mobile phone number per month.
    (iii) Message recordings in excess of 60 minutes will incur additional processing fees of $100 per hour (billed in 15-minute increments).
    (iv) Orders will be processed within 5 business days from the time that the order is placed.

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Enhanced Voice Mail
  1. What is the difference between Basic and Enhanced Voice Mail?

    Voice Mail Service

    Basic

    Enhanced

    Message Length in Minutes

    3

    5

    Number of Days Messages Are Retained

    21

    40

    Maximum # of Messages

    20

    40

    Distribution Lists

    15 lists/10 #s per list

    15 lists/25 #s per list

    Other Features

    N/A

    Fax, Personal Operator

    Costs

    Included

    $4.95 - $7.95 depending on area*


    *Not available in all areas.
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  2. How many messages will Enhanced Voice Mail hold?
    Enhanced Voice Mail will store 40 messages.
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  3. How do I sign up for Enhanced Voice Mail?
    Contact Customer Service at 1.800.922.0204 to add this feature to your account.
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